What materials are your cups and mugs made from?
Our drinkware is crafted from fine ceramics and porcelain, including specialty finishes such as hand-glazed stoneware and Ru ware porcelain. Each piece is selected for its beauty, texture, and lasting quality.

Are your products dishwasher and microwave safe?
Our wares are dishwasher safe, though we recommend gentle handwashing to preserve their glaze and detailing. Items with metallic accents or hand-painted decoration should not be used in the microwave.

How do I care for my ceramic or porcelain pieces?
Use a mild detergent and a soft cloth for cleaning. Avoid harsh scrubbing or sudden temperature changes. For more care tips, please visit our Product Care Page.

Do your cups come with saucers?
Many of our cups and mugs come with matching saucers, if a saucer is included, it will be clearly noted in the product description.

Can I request a specific glaze or variation?
Due to the handcrafted nature of our wares, each piece is unique. While we can’t guarantee exact matches, you're welcome to leave a note at checkout — and we’ll do our best to accommodate.

Can I send a product as a gift?
Yes — our pieces make beautiful gifts. Simply add the recipient's name and your personal message on the product page, then add the item to your cart and check out using the recipient's shipping address. We'll include a handwritten gift card and ensure that no pricing information is included.

Do you offer gift wrapping?
Yes — we offer complimentary gift wrapping for gift orders with a minimal, elegant touch, ensuring that your gift arrives beautifully presented.

Do you offer gift cards?
Yes, we do. You can purchase a Ts & Cs Digital Gift Card — a thoughtful way to share the beauty of handcrafted pieces with someone special.

Where are your products made?
Our pieces are handcrafted in collaboration with artisan studios in Asia and Australia, and selected for their expressive finishes and enduring quality.

Where do you ship from?
All orders are packed and shipped from our studio in Brisbane, Australia.

Do you ship internationally?
Currently, we ship within Australia only. We're working toward international shipping soon — join our mailing list to stay updated.

Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, email us at support@tsandcs.com.au as soon as possible. We’ll do our best to assist.

Can I return or exchange an item?
We accept returns within 14 days of delivery for unused items in original condition. Please email us to arrange a return or exchange.

My item arrived damaged. What should I do?
If your item gets damaged in transit, please email support@tsandcs.com.au within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund right away at our cost.

Can I order in bulk for events or gifting?
Yes — we’re happy to assist with custom or bulk orders for special occasions, events, or corporate gifting. Please email us with your request, and we’ll do our best to accommodate.

Do you offer custom engraving or personalisation?
Not at this time, as our pieces are handcrafted in small batches. However, we may explore personalization options in the future — feel free to reach out with interest.

Are your products food safe?
Yes — all of our cups and mugs are made with food-safe materials and glazes, suitable for everyday tea and coffee enjoyment.

Will the item I receive look exactly like the photos?
While each piece shares the same design and overall character, the glaze may vary slightly in tone or texture. Every item is individually handcrafted and finished, so natural variations are to be expected. These are not flaws, but quiet signatures of the maker’s touch — making every piece truly one of a kind.

Do you restock sold-out items?
Some pieces are seasonal or limited editions and may not return. Others are restocked regularly. You can sign up for restock notifications on each product page or join our newsletter for updates.